Privacy Policy | Behaviour & Support

Privacy Policy
 
1. Introduction
 
This privacy policy applies between you, the User of this Website, and Amiee El Khoury Behaviour Analyst & Support, the owner and provider of this Website. Amiee El Khoury Behaviour Analyst & Support takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.
 
Please read this privacy policy carefully.
 
2. Definitions and Interpretation
 
In this privacy policy, the following definitions are used:
 
2.1 Data
 
Collectively all information that you submit to Amiee El Khoury Behaviour Analyst & Support via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.
 
2.2 Cookies
 
A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website.
 
2.3 Data Protection Laws
 
Any applicable law relating to the processing of personal data, including but not limited to the UK GDPR, the Data Protection Act 2018, and any applicable amendments or replacement legislation.
 
2.4 UK GDPR
 
The General Data Protection Regulation (EU) 2016/679 as retained in UK law.
 
2.5 We, Us or Our
 
Amiee El Khoury Behaviour Analyst & Support, based in Cheshire East, United Kingdom.
 
2.6 UK and EU Cookie Law
 
The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended.
 
2.7 User or You
 
Any third party that accesses the Website and is not either:
(i) employed by Amiee El Khoury Behaviour Analyst & Support and acting in the course of their employment; or
(ii) engaged as a consultant or otherwise providing services to Amiee El Khoury Behaviour Analyst & Support and accessing the Website in connection with the provision of such services.
 
2.8 Website
 
The website that you are currently using, behaviourandsupport.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
 
3. Scope of this Privacy Policy
 
3.1 This privacy policy applies only to the actions of Amiee El Khoury Behaviour Analyst & Support and Users with respect to this Website.
 
3.2 It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
 
3.3 For purposes of the applicable Data Protection Laws, Amiee El Khoury Behaviour Analyst & Support is the “data controller”. This means that Amiee El Khoury Behaviour Analyst & Support determines the purposes for which, and the manner in which, your Data is processed.
 
4. Data Collected
 
4.1 We may collect the following Data, which includes personal Data, from you:
 

• name;

• contact information such as email addresses and telephone numbers;

• demographic information such as postcode, preferences and interests;

• information relating to enquiries or support requests;

• IP address (automatically collected);

• web browser type and version (automatically collected);

• operating system (automatically collected).
   

4.2 Some information shared with us may relate to a child’s behaviour, development, education, wellbeing, or support needs. Where sensitive personal information is provided, it will be handled confidentially and only used for the purpose of providing appropriate support and services.
 
5. How We Collect Data
 
We collect Data in the following ways:

• data is given to us by you;

• data is received from other sources; and

• data is collected automatically.
   

6. Data Given to Us by You
 
6.1 Amiee El Khoury Behaviour Analyst & Support may collect your Data in a number of ways, including:
 

• when you contact us through the Website, by telephone, post, email or through any other means;

• when you enquire about or use our services.
   

6.2 This collection of Data is carried out in accordance with this privacy policy.
 
7. Data Received from Third Parties
 
We may receive Data about you from the following third parties:
 

• website analytics providers;

• social media platforms including Facebook, Instagram and LinkedIn.
   

8. Data Collected Automatically
 
8.1 To the extent that you access the Website, we will collect your Data automatically.
 
8.2 This information may include:
 

• your IP address;

• browser type and version;

• operating system;

• the dates and times you access the Website;

• how you use and interact with Website content.
   

8.3 We may also collect Data automatically through cookies in line with your browser settings.
 
9. Our Use of Data
 
9.1 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website.
 
9.2 Specifically, Data may be used by us for the following reasons:
 

• internal record keeping;

• responding to enquiries;

• arranging consultations or services;

• communicating with parents, carers, schools or professionals;

• improving our services and Website;

• sending service updates, resources, newsletters, or information about services that may be relevant or of interest to you.
   

9.3 We may use your Data where we consider it necessary for our legitimate interests.
 
9.4 For the delivery of marketing communications by email, we will obtain your consent where required by law.
 
9.5 You have the right to withdraw consent to marketing communications at any time.
 
10. Who We Share Data With
 
10.1 We may share your Data with:
 

• employees, agents and/or professional advisors for administration and service delivery purposes;

• service providers who support the operation of our Website or business services.
   

10.2 We do not sell, rent, or trade your personal information to third parties.
 
11. Keeping Data Secure
 
11.1 We will use technical and organisational measures to safeguard your Data.
 
11.2 These measures may include:
 

• password-protected devices and accounts;

• secure storage systems where reasonably possible;

• limiting access to personal information to authorised individuals only.
   

11.3 If you suspect any misuse, loss or unauthorised access to your Data, please contact us immediately at: amiee@behaviourandsupport.co.uk
 
12. Data Retention
 
12.1 Unless a longer retention period is required or permitted by law, we will only hold your Data for as long as necessary to fulfil the purposes outlined in this privacy policy.
 
12.2 Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
 
13. Children’s Privacy
 
13.1 Services are arranged by parents, carers, schools, or professionals on behalf of children and young people.
 
13.2 We do not knowingly collect personal information directly from children through this Website.
 
14. Your Rights
 
14.1 You have the following rights in relation to your Data:
 

• Right to access;

• Right to correct;

• Right to erase;

• Right to restrict our use of your Data;

• Right to data portability;

• Right to object.
   

14.2 To exercise any of your rights, please contact:
amiee@behaviourandsupport.co.uk
 
14.3 If you are not satisfied with the way your complaint has been handled, you may contact the Information Commissioner’s Office (ICO):
https://ico.org.uk/
 
15. Transfers Outside the UK
 
15.1 Data may occasionally be stored or processed outside the UK where appropriate safeguards are in place in accordance with UK GDPR requirements.
 
16. Links to Other Websites
 
16.1 This Website may provide links to other websites. We have no control over such websites and are not responsible for their content or privacy practices.
 
17. Cookies
 
17.1 This Website may place and access certain Cookies on your computer to improve your experience of using the Website.
 
17.2 Before Cookies are placed on your computer, you will be presented with a message requesting your consent where required.
 
17.3 You can choose to enable or disable Cookies through your internet browser settings.
 
18. Changes to this Privacy Policy
 
18.1 Amiee El Khoury Behaviour Analyst & Support reserves the right to update this privacy policy from time to time as may be required by law or business needs.
 
18.2 Any changes will be posted on this page.
 
19. Contact Information
 
You may contact Amiee El Khoury Behaviour Analyst & Support by email at:
amiee@behaviourandsupport.co.uk
 
Last updated: May 2026